Privacy & Cookie Policy

In the course of using this website or availing the products and services vide the online application forms and questionnaires, MyNEXT Broadband Services Pvt Ltd. may become privy to the personal information of its customers, including information that is of a confidential nature. We at MyNEXT Broadband respect and give high priority to the privacy of all customers and are committed to maintaining the privacy and security of the personal information which is provided by its customers. MyNEXT Broadband has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the web. While no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to ensure the protection of your information. Please read the following to learn more about our privacy policy. Personal Information Broadband Internet access and other related services provided by MyNEXT Broadband Services Pvt Ltd. (hereinafter referred to as “MyNEXT Broadband”)

1. Our site's registration form requires you to give us contact information like your name and email address. We collect personal information from our customers on a voluntary basis. Personal information may include name, title, company, address, phone number, email address, and other relevant data.
2. We collect and use personal information for business purposes in order
   • To seek your feedback or to contact you in relation to those services offered by us.
   • To process orders or applications submitted by you.
   • To administer or otherwise carry out our obligations in relation to any agreement you have with us.
   • To anticipate and resolve problems with any goods or services supplied to you.
   • To create products or services that may meet your needs.
   • To process and respond to requests, improve our operations, and communicate with visitors about our products, services and businesses.
3. MyNEXT Broadband will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers. MyNEXT Broadband may use and share the information provided by the Customers with its affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services, and notifying or contacting the customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of MyNEXT Broadband and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from MyNEXT Broadband only for these purposes.
4. MyNEXT Broadband may disclose personally identifiable information about you to third parties when:
   • It has your consent to share the information
   • It needs to share your information to provide the product or service you have requested and given your consent.
   • It has to cooperate with the investigations of purported unlawful activities or in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
   • It believes in good faith that such action is necessary to protect and defend the rights and related property of MyNEXT Broadband and that of its customers.
   • It uses reasonable precautions to keep the information disclosed to it secure.
   • It finds necessary to act to protect the interests of MyNEXT Broadband, its affiliates, or its members, constituents or of other persons.
5. By entering this website you are consenting to the terms of our information privacy policy and to our continued use of previously collected information. By submitting your personal information to us, you will be treated as having given your permission for the processing of your personal data as set out in this policy.

Non Personal Information

1. At this website, information sent by your web browser, may be automatically collected. This information typically includes your domain name (the site after the @ in your e-mail address). It may also contain your user name (the name before the @ in your e-mail address). Other examples of information collected by our server include the Internet protocol (IP) address used to connect the visitor's computer to the Internet, operating system and platform, the average time spent on our website, pages viewed, information searched for, access times, websites visited before and a visitor visits our website, and other relevant statistics. The amount of information sent depends on the settings you have on your web browser; please refer to your browser if you want to learn what information it sends. Some of this information is also required in terms of the statutory obligations of the Company.
2. All such information will be used only to assist us in providing an effective service on this website. We may from time to time supply the owners or operators of third party websites from which it is possible to link to our website with information relating to the number of users linking to our website from such third party website. You cannot be identified from this information.

Information Placed On Your Computer We may store some information such as cookies on your computer when you look at our website. Cookies are pieces of information that a website transfers to the hard drive of a visitor's computer for record-keeping purposes. This information facilitates your use of our website and ensures that you do not need to re-enter your details every time you visit it. You can erase or choose to block this information from your computer if you want to; please refer to your browser settings to do so. Erasing or blocking such information may limit the range of features available to the visitor on our website. We use also use such information to provide visitors a Personalized experience on our website. We may use such information to allow visitors to use the website without logging on upon returning, to auto-populate email forms, to make improvements and to better tailor our website to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests. Security We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below. If you wish to change or delete any of the personal information provided at the time of subscription, e-mail at info@uvfiber.com.

Refund Policy

MyNEXT Broadband Services Pvt Ltd. is committed to providing best–in–class, high–quality service to all subscribers. Applicable service(s) as per the Commercial Package opted by the subscriber will be activated after receiving full payment of Subscription Charge. Order for Commercial Package, once placed, cannot be cancelled. Subscription Charge, once paid, is non-refundable. There shall be no refund in case of opt-out or termination of service before expiry of Commercial Package validity, for any reason whatsoever.

1. Under exceptional circumstances, Subscription Charge may be refunded – provided the cause of non-activation of services can be solely, clearly, and exclusively attributed to MyNEXT Broadband. In such cases, the applicable amount will be refunded after due verification, approval and authorization. The refund amount shall be subject to deduction of applicable charges / taxes, if any. Refund shall be applicable in the following cases:
2. We collect and use personal information for business purposes in order
   • Non-activation of service – When the Subscriber has paid the Subscription Charge for the selected Commercial Package, but the service is not activated within the stipulated time as specified by the regulatory authority at the time of subscription of service, and the Subscriber demands refund.
   • Excess Payment – due to a technical error, if the Subscription Charge for the same transaction has been debited multiple times, or excess amount has been debited, then the excess amount (beyond the Subscription Charge) shall be refunded.
3. In case of service outage, for which the cause can be solely, clearly, and exclusively attributed to MyNEXT Broadband, there shall be no refund, but the service validity shall be extended, provided:
4. MyNEXT Broadband may disclose personally identifiable information about you to third parties when
   • Subscriber has registered a complaint at MyNEXT Broadband for the service outage.
   • Service outage continues beyond the maximum permissible down-time period from the time of registration of complaint, including grace period if any, as specified by the regulatory authority at the time of valid complaint
   • It has to cooperate with the investigations of purported unlawful activities or in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
5. In such cases, service validity shall be extended for a period equal to service outage duration beyond such period from the date of complaint.

Refund Process

1. Subscriber will make a Refund Request via email to contact@uvfiber.com within 72 (seventy–two) hours of occurrence of incidence eligible for refund. In the request, transaction details should be included, such as:
   1. Subscriber Details
   2. Transaction Details
   3. Original payment / transaction advice, if any
2. Refund request will be reviewed and processed after due verification of refund eligibility and validity of the transaction within 4 (four) weeks.
6. If eligible, net refund amount shall be credited to the Subscriber’s Account, after deducting applicable charges (such as payment gateway charges), if any, via the same method of payment within 7 (seven) days from the date of resolution. Any refund shall be governed by this Refund / Cancellation Policy. Any dispute arising on refund shall be governed by the Laws of India, subject to exclusive jurisdiction in the Courts of Law at New Delhi only